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July 17, 2007 

20.01: Unethical or Unprofessional Conduct in General

Any provisions of the Code of Ethics of the National Association of Social Workers, as adopted by the 1979 NASW Delegate Assembly and amended from time to time hereafter, to the extent that said provision is not inconsistent with federal or state law;

4.04 Dishonesty, Fraud, and Deception

Social workers should not participate in, condone, or be associated with dishonesty, fraud, or deception.

On January 20th 2003 Most Reverend Bishop Daniel P. Reilly (per Brother Alphonsus Maria MacGovern, see Affidavit attached) suggested I contact Frances Nugent of the Office for Healing and Prevention for support.

Within a day (or shortly thereafter, cannot determine date legibility of my 2001 journal) I received a call from Frances Nugent and we spoke for 12 minutes. She suggested I come in and fill out a formal complaint to the Diocese. She said the Pastoral Care Committee would discuss my case and see what can be done but that I first must come in (to the Diocesan Office) and complete the formal complaint.

I received a call again within a short period of time and spoke with Patricia Engdahl (At this point I was confused with who I was speaking with because in the initial “inquiry” I was speaking with Mrs. Nugent.) Mrs. Engdahl informed me that since my case was involved in the criminal legal system, that it would not be necessary for me to fill out the formal complaint with the Diocese since I already provided a complaint testimony to the State Detective Unit. Also the Healing and Prevention Office informed me that since I was already receiving counseling through State provision (at that time, later I paid for my therapy out of pocket) that they would not need to assist me with counseling services either and apologized for not being able to assist me.

In a later conversation between Brother Alphonsus MacGovern and Mrs. Nugent I was told that since I was involved in a case with the St. Joseph Abbey and since the Bishop does not have any jurisdiction over them that the Diocese could not assist me with my situation. They gave me no other avenues of recourse.

After the trial Brother Alphonsus MacGovern insisted that I speak with Mrs. Nugent again with the hopes of renewing a healing relationship to the Diocese through the Office for Healing and Prevention. It was understood that since my case was now out of the courts that I would have a better chance of attaining pastoral care and an opportunity to revisit re-establishing my vocational pursuit with the newly installed Bishop of Worcester, Most Reverend Robert McManus.

Having agreed to Brother MacGovern’s well intentioned effort, and believing this time since there were no longer any seeming legal complications, we moved forward with setting up a meeting to discuss my needs.

The first meeting we had was on February 22nd 2006 at the Worcester Art Museum. Upon entering the museum Mrs. Nugent introduced me to Elizabeth Reidy and asked if it would be “ok” for her to be present as “two heads are better than one”. I permitted it and shared with her that I was expecting Brother Alphonsus MacGovern to attend as well. The purpose for this meeting was for me to go through as much of my story as was possible. Mrs. Nugent asked my permission to take notes as there was much content to my experiences. I agreed hoping that this would facilitate her speaking with Bishop McManus and gaining me the opportunity to have a meeting with him. So I shared most of my story with her in about a 2-hour period with Br. Alphonsus MacGovern present partway through that meeting.

After the meeting I followed up with several electronic correspondences so we could focus the next meeting on my requests and preparation for meeting with the bishop. (If Electronic Correspondences are needed I will furnish them.)

 I received a message from Mrs. Nugent on March 27th 2006 at 3:51pm apologizing it took her so long to contact me, she said she just found my number and that she will try again tomorrow. (Exhibit A Tape Cassette Message 3)

Mrs. Nugent and I were scheduled to meet for April 20th 2006 but called and asked to cancel it so she could coordinate the meeting time with Elizabeth Reidy schedule so she could be present.

The next message I received on April 6th 2006 from Mrs. Nugent stating she had been “out of the office more than in”. She offered me condolences for the loss of my cousin and asks me to call her to set up a time to meet. (Exhibit A Tape Cassette Message 4.)

I received a call from Mrs. Nugent on April 25th 2006 asking to reschedule the meeting.

The 2nd meeting with Mrs. Nugent was May 18th 2006 again at the Worcester Art Museum. Elizabeth Reidy was present and Mary Jean was there as well in support of me. (Brother MacGovern was not able to be present.) First Mrs. Nugent thanked me for the e-mails and let me know she was able to read all of them. We then discussed my suffering with having lost my job (I believed due to Abbey case publicity and had evidence to verify my suspicion) and facing the pains of not having my name restored as well as the effects of being blacklisted in church circles. We reviewed the desired implementations regarding the relationship to the St. Joseph Abbey. (Will provide “Abbey e-mails” with implementations if desired.) Mrs. Jean expressed she rarely had victims interested in continuing a religious vocation and said she would like to see me embraced by the Diocesan community so as to attain my original vocational goal and aspiration. Mrs. Nugent commented that it was indeed remarkable and that she would like to see the same restorative culmination materialize for the Church) (and me as well. She and Elizabeth Reidy both seemed to express true sympathy, compassion and cordiality. Mrs. Nugent expressed that the Church would be in a position to learn much from my experience and they both thanked me for not giving up on my faith. Mrs. Nugent was frank in describing that she would do her best to get me a meeting with the bishop. She said she could not make me any promises that he would see me, but that she would give it her best effort.

On June 27th 2006 I had a meeting with the bishop. Here is what my experience was like. (See attachment June 27th 2006)

Since this meeting with Bishop McManus, neither Mrs. Nugent nor anyone from the Office of Healing and Prevention has been in contact with me. Even with the meeting with Bishop McManus being a failed attempt to restoration, my expectation of the Office of Healing and Prevention was to be offered assistance pursuing other venues within the church for canonical recourse, restorative justice or non-conflict resolution.

The deception (qualifying this part of the complaint) is that what was to be offered through the Healing and Prevention Office was not sustained healing or prevention of re-opening wounds, but further exacerbation of these wounds. The level of cooperation I offered with regards to signing release forms, producing the Case Chronology and other information requested by Mrs. Nugent, seems to me to have been, on the appearance of it, a means of gaining information for the Diocese and not gaining results for my concerns. (See Release Forms Exhibits B-E)

1.06 Conflicts of Interest

Social workers should be alert to and avoid conflicts of interest that interfere with the exercise of professional discretion and impartial judgment.

Mrs. Nugent has ultimately allowed me to be in an abusive situation. First of all she insisted upon my being without an advocate at the meeting with the bishop. She did not represent my interests; she could not represent my interests. How can Mrs. Nugent represent my concerns and interests if her boss who pays her (for all intents and purposes) is the Roman Catholic Bishop of Worcester who is Corporation Sole?

1.01 Commitment to Clients

Social workers' primary responsibility is to promote the well-being of clients. 

I expressed to Mrs. Nugent that I lost my job and that I was struggling to pay for my own therapy. She never made an offer to alleviate me of this burden even while the Office of Healing and Prevention offers financial assistance to pay for therapy for victims’.

I reached out to Mrs. Nugent and I received an automated response. When Mrs. Nugent returned on March 6th 2006 she did not follow up with an e-mail addressing my concerns. When she did get back to me (see her e-mail to me March 13th 2006.) Mrs. Nugent asks me to reach out to her. (See Electronic Correspondence attachments)

Since the meeting with the bishop, Mrs. Nugent has not been active in helping to resolve the issues I expressed and no forthcoming efforts have been made to initiate contact.

1.04 Competence

Social workers should provide services and represent themselves as competent only within the boundaries of their education, training, license, certification, consultation received.

Mrs. Nugent lost my number and has allowed unreasonable time to lapse between phone calls and meetings. Her asking me to follow up with her at the end of the meeting with the bishop was reflective of seemingly having a flippant view of “reaching out” to victims/survivors.  

20.08: Unlawful Discrimination

A social worker shall not engage in, facilitate, or collaborate in any form of discrimination on the basis of race, color, religious creed, national origin, sex, sexual orientation, age, ancestry, marital status, status as a veteran or member of the armed forces, blindness, hearing impairment or any physical or mental disability with respect to the availability, provision, or performance of any professional function or service.

Since I am a religious of the Church, Mrs. Nugent did not apply the same services offering Healing and Preventative measures and resolutions to my case. (Even after Bishop Reilly told Brother Alphonsus MacGovern to go to Mrs. Nugent; for Bishop Reilly sent me to Mrs. Nugent per Brother MacGovern. (See Brother MacGovern’s affidavit.)

I know the Office of Healing and Prevention has taken initial review statements of criminal case victims. Since my interest was to seek understanding and healing as well as revisiting the possibility of taking vows within the Diocesan structure, that need/ desire has been exploited and my true spiritual and reconciliatory needs have been shunned during these exchanges between myself and anyone representing the Diocesan Office. Since a hermit sister (the vocation I aspire to) is to embrace a life of stricter solitude and diligence in prayer, this desire has been undervalued and the desire for healing and reconciliation has been ignored. My life has been put on hold (since Late 2001) and my vocation (taking vows) has been taken hostage. Mrs. Nugent was the remedy of recourse I had hoped would prove successful and even ultimately beneficial for the Church. Sadly, the interactions with Mrs. Nugent have indicated otherwise.

20.11: Other Improper Use of Client Information or Records

A social worker shall not use any information obtained from a client in the course of providing professional services to that client, including but not limited to the fact that he or she has a professional relationship with that client, for his or her own private or pecuniary gain without the informed written and voluntary consent of that client. 258 CMR 20.11

Mrs. Nugent did NOT TAKE AN INITIAL REPORT for the Pastoral Care Committee before or after the trial (March 13, 2003).  At no time did Mrs. Nugent present a consent form or client agreement form for my signature in order for her to present my case to the Pastoral Care Committee. I cooperated with signing release forms for Mrs. Nugent to expedite a resolve for my situation. Mrs. Nugent collected information from me via electronic correspondences, meetings and telephone conversations. Mrs. Nugent spoke with my therapist who was Mr. Stephen Lundrigan at that time. (Mrs. Nugent would not allow me to meet the bishop with this therapist.) I provided this information with the understanding that my interests would be represented by Mrs. Nugent.

From: Keri Burnor <keriwall@juno.com>

To: fnugent@worcesterdiocese.org

Date: Sun, 5 Mar 2006 22:50:14 -0500

Subject: FW: Re: important letters/ (to) Sr. Sharon Euart letter and (to) Abbot Damian letter and his response

Dear Frankie,

This letter was from Sr. Sharon Euart who was the president of canonical affairs (Canon Law Society of America, apparently now our new appointed president is Msgr. Pedone)

I was hoping to find a source that could assist me with healing and being able to return to Mass at the Abbey. (This letter was written at that time when returning to the Abbey was on my priority agenda list.)…

 

From: "Fnugent" <Fnugent@mail.worcesterdiocese.org>

To: <keriwall@juno.com>

Date: Wed,  1 Mar 2006 23:33:39

Subject: automated response

I will be out of the office from 2/24 until March 6th.

                                                  Frankie

From: "Frances Nugent" <fnugent@worcesterdiocese.org>

To: "'Keri Burnor'" <keriwall@juno.com>

Date: Mon, 13 Mar 2006 10:47:44 -0500

Subject: RE: Abbey E-Mails/

 

Dear Sister Keri-- I have received your e-mails. Call me Monday the 27th

and we can make arrangements to meet.   Frankie

 

 
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